Zappenduster
Our stay at the Jasmine Palace Resort was a mixed experience. While we managed to have a relaxing holiday overall, several points regarding hygiene and organization significantly impacted our impression.
Service & Beach
The staff was very friendly and professional throughout our stay. A special mention goes to the beach staff: they were always looking out for the guests, ensuring everyone quickly received a sunbed and a windbreak. This was excellent service! Regarding the sea, it is strongly influenced by the tide, but this did not bother us at all.
Gastronomy & Hygiene
The food was good and offered a nice variety; the modern Aurora restaurant is a very stylish space. However, the cleanliness of the glassware was an absolute no-go. On five separate occasions, we were served glasses with clear lip marks on the rim—both in the restaurant and at the beach bar. This is a major hygiene failure that really spoiled our appetite.
New Year’s Eve Experience
The New Year’s Eve buffet was visually stunning and massive. However, the organization was quite stressful. Unlike other hotels we’ve visited (like Pickalbatros), where the gala dinner and party are separated and relaxed, everything here was cramped, loud, and felt like mass processing. We had to wait in very long lines and were seated very tightly with strangers. There was also no real fireworks display at midnight.
Rooms & Facilities
Our Superior Room was cozy and featured a large shower, which we really liked. Housekeeping was great and kept everything clean. However, be aware that the workmanship is very rough compared to European standards—the tiling is uneven, and floor tiles are coming loose in many places throughout the room.
Animation & Vendors
The beach vendors were very persistent and annoying, constantly trying to sell spa treatments or excursions at utopian prices (e.g., €50 for camel riding or €450 for a spa package). It makes it hard to relax. The animation team was also very loud and often too pushy. We also missed having a cozy outdoor bar atmosphere in the evening, as the only lounge is in the lobby.
Summary:
The staff is lovely and the food is good, but the dirty glasses and the chaotic New Year's organization were significant downsides. Despite this, we had a relaxing time, but the hotel needs to improve its standards.
Caroline Daley
We’ve had a wonderful stay at Jasmine Palace Hotel. Our room was kept spotlessly clean throughout our visit, thanks to Akhmed, who did a truly professional job every day. The room always felt fresh, tidy, and welcoming.
A special mention to Mohammed, the young waiter, who was always friendly, attentive, and polite. He really looked after us.
The animation team were fantastic — full of energy, fun, and inclusive. They never left anyone out and always made sure guests felt welcome to join in, without any pressure.
Overall, a brilliant experience with amazing staff who genuinely care. We’ve really enjoyed our stay and would happily recommend Jasmine Palace to others!
Zuzia
The staff were really nice and helped a lot. The rooms are amazing, just a lot are different than others. The location is right next to the beach, except its quite shallow water unless you walk down the pier to the diving point. Cold water on the slides, wouldn't go because I hate the cold but yall got your own opinions! Have fun here
Jasmine Georgia
The rooms were spacious, clean, and very comfortable, with housekeeping maintaining a high standard every day. The hotel itself is beautiful, well-maintained, and has a relaxing atmosphere that makes it easy to unwind.
The food was another highlight — a great variety of fresh and tasty options, with something for everyone. The restaurant staff were attentive and friendly, making every meal enjoyable.
The facilities were excellent, including the pool and common areas, which were always clean and well organized. Whether you’re looking to relax or enjoy activities, the hotel offers a great balance.
Overall, Jasmine Palace Hotel exceeded my
natalie downs
beautiful hotel. All staff are good and make you feel at home. The animation team are great and always have something to do and get you involved. Rooms are kept clean and Mohammed especially went far and beyond and created something with towels on the bed with flowers and went out of his way to make it extra special the food is great a great selection of food for everyone. night time entertainment also great always something every night
My Booking
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